Contact IRCTC

How to contact IRCTC customer care?

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You may contact IRCTC at following contact info.

  • IRCTC contact number toll-free: 1800-111-139. (While you will find this contact no mostly busy)
  • Customer Care No. : 011-39340000, 011-23340000. (These are contact info of IRCTC contact number Delhi. The Users can call at this number for general queries talk in both Hindi and English languages as per the preference. It is also a TDR refund contact number for refund related queries)
  • The user can also send documents by fax through this Fax no. : 011-23345400.

Other Customer care numbers:

In addition, the user can also contact IRCTC at Chennai, Mumbai, Hyderabad, Bangalore local contact no.

  • Chennai contact number: 044-25300000 (For queries in Tamil and English languages).
  • Contact number Mumbai: 022-2530-0000
  • Hyderabad contact number: 040-2530-0000
  • Contact number Bangalore: 080-2530-0000

IRCTC tourism contact number for tourism related queries:

  • IRCTC Chennai Contact number: 044- 64594959
  • Contact number Delhi: 011- 23701100
  • Kolkata contact number: 033- 22439045
  • IRCTC Contact number Mumbai: 022- 22644378
  • Hyderabad contact number : 040-66201263, 040-55201264

IRCTC catering contact number for catering related queries:

  • IRCTC Central contact no: 011-23345300
  • Chennai contact number: 044-25353341
  • IRCTC Contact number Delhi: 011-23221147
  • Contact number Mumbai: 022-22618067
  • IRCTC Hyderabad Contact number: 040-27716145

E-mail contact info:

For TDR refund/general information related to tickets booked through IRCTC, send email to following emails

  • I-tickets/e-tickets : care@irctc.co.in
  • To Cancel E-tickets send email with PNR number to this email: etickets@irctc.co.in
  • For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
  • IRCTC SBI Card users who do not receive the card within one month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or can also send an email to feedback.gesbi@ge.com. For other queries on your IRCTC SBI card account, kindly email at loyaltyprogram@irctc.co.in

Following is the registered office / corporate office of IRCTC:

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.

Finally the social media IRCTC contact info:

IRCTC official Twitter handle: https://twitter.com/irctc_ltd

IRCTC official Facebook page: https://www.facebook.com/Irctc-Official-Page-153063811427168/